Shipping
Free shipping on domestic orders $100+ USD and free international shipping to Canada on orders at $300+ USD. Logistics providers we use include UPS, FedEx, USPS and DHL. If you preordered an item, it will ship during the delivery timeframe listed on the product's page. If a preorder item is purchased with available items that are ready to ship, the available items will ship and the preorder item(s) will ship separately when they become available to ship. Need to ship an item back? Reach out to us via the "Contact us" page to receive a return authorization from our team. Once you have your return authorization, we will provide instructions on how to complete your return. Once you've dropped your item off with the logistics provider, ask for a receipt from them - if something happens and your package gets lost, this will come in handy when the logistics provider tries to locate it. All international orders are final sale.
Same-Day Local Delivery
We offer same-day local delivery for $5 USD on purchases $50+ USD. When checking out, add a note to let us our team know where to leave your order if you aren't home at the time of delivery. After a failed delivery attempt, our team will either ship the order to you or try again once more the following day. After that, your order will be cancelled if delivery is unsuccessful.
Returns
Any item that is new, unused, and in the condition it was when purchased with original tags and packaging intact is eligible for return within 14 days of its ship date. The item must be post-stamped within 14 days of the ship date to be eligible for a return. Any items returned outside of this date will either be issued to you as a merchandise (store) credit or sent back to you and a shipping fee of $9.95 will be charged to you. Items that are special ordered will only be returnable for merchandise credit. Items that are special ordered will only be returnable for merchandise credit. All international orders are final sale. All items in the Cyber Sale are final sale, no exceptions.
Exchange policy
If you ordered an item you're looking to exchange for another item, reach out to us and we'll work with you on how we can exchange it for you. No exchanges will be accepted after 30 days of receipt of original item.
Your rights under the California Consumer Privacy Act & how to opt out
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights. Please reach out to us if this pertains to you and we will not collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. To be eligible to opt out, you must be browsing from California.